At Teenovel, we pride ourselves on delivering high-quality web design and digital services. Our refund policy is designed to maintain transparency, fairness, and trust with our clients while ensuring the integrity of our work.
Refund Eligibility
Refunds may be considered in the following cases:
Non-Delivery of Service:
If we fail to initiate or deliver the service within the agreed timeline and no work has been started.
Partial Completion:
If only a portion of the project has been completed, a prorated refund may be provided based on the work delivered.
Failure to Meet Agreed Scope:
If the final deliverable deviates significantly from the approved project scope or specifications, and we cannot resolve the issue.
Non-Refundable Cases
Refunds will not be granted in the following circumstances:
Completed Projects:
Once the web design or digital service is fully delivered and approved by the client.
Change of Mind:
If the client decides to cancel the project after work has begun.
Delays Caused by the Client:
If project delays are due to the client not providing necessary information, content, or approvals on time.
Revisions Beyond Scope:
If the client requests additional changes or revisions beyond the agreed project scope or contract.
Refund Process
Request Submission:
Submit your refund request to [support email] within 7 days of project completion or service initiation.
Include:
Your name and contact information
Project details (order number, invoice number, or service description)
Reason for the refund request
Supporting documentation (if applicable).
Review Period:
Refund requests will be evaluated within 5-7 business days.
We may reach out for further clarification if needed.
Resolution:
We will notify you via email with the outcome of the request. If approved, the refund will be processed.
Refund Method
Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider, typically taking 5-10 business days.
Contact Us
If you have questions or concerns regarding our refund policy, feel free to contact us:
Info@teenovel.com
+447492235258
Our Commitment
At Teenovel, we are committed to client satisfaction. While we aim to avoid any dissatisfaction, we are always ready to address your concerns and find a suitable resolution.